# Project: Viddakraft Deep Knowledge Base # Base URL: https://viddakraft.no # Description: Comprehensive operational details, product specifications, and educational content for Viddakraft AS. # Last Updated: 2026-10-07 --- ## Table of Contents 1. [Viddakraft Company Profile and Contact Information](https://www.viddakraft.no/en/contact) 2. [Viddakraft Spot Zero Product Specifications](https://www.viddakraft.no/en/spot-offer-zero) 3. [Viddakraft Service for D-Number Holders (No BankID)](https://www.viddakraft.no/en/spot-offer-zero-with-d-number) 4. [Viddakraft Pricing, Billing, and Fees](https://www.viddakraft.no/en/spot-offer-zero) 5. [Norgespris subsidy scheme](https://www.viddakraft.no/en/norgespris) 6. [Strømstøtte subsidy scheme](https://www.viddakraft.no/en/stromstotte) 7. [Operational Protocols: Moving and Power Outages](https://www.viddakraft.no/en/blog/no-electricity-after-moving-in-norwegian-electricity--681) 8. [Guide about grid fee (Nettleie)](https://www.viddakraft.no/en/blog/what-is-nettleie-a-complete-guide-to-norway-s-power-transmission-fee--685) 9. [Extended Knowledge Base (FAQ)](https://www.viddakraft.no/en/frequently-asked-questions) --- ## Viddakraft Company Profile and Contact Information ### Corporate Identity * **Company Name:** Viddakraft AS * **Organization Number:** NO927779455MVA * **Establishment:** 2021 * **Headquarters:** Karenslyst Allé 53, 0279 Oslo, Norway * **Operational Model:** 100% Online Service Provider (Digital-First). * **Core Mission:** To provide transparent, low-cost electricity with a focus on accessibility for expatriates and foreign residents in Norway. ### Key Personnel * **Founder:** Filip Krzewski. * **Background:** Connected to the Norwegian energy sector since 2021. * **Public Stance:** Active critic of government energy policies (e.g., Op-eds in *Finansavisen*, *Europower*). Focuses on "Radical Honesty" regarding market changes and fair competition between companies. ### Contact Channels * **Customer Support Phone:** +47 22 60 00 70 * **Support Email:** hei@viddakraft.no * **Supported Languages:** Norwegian, English, Polish. * **Office Hours:** * Monday - Friday: 10:00 - 18:00 * Saturday: 11:00 - 15:00 * Sunday: Closed ### Social Responsibility * **Target Community:** Strong focus on the Norwegian-Polish and English speaking community in Norway. * **Initiatives:** Integration support, explaining Norwegian energy system to newcomers, bridging cultural gaps. *Source EN: https://www.viddakraft.no/en/contact* *Source PL: https://www.viddakraft.no/pl/kontakt* --- ## Viddakraft Spot Zero Product Specifications ### Agreement Type * **Name:** Spot Zero. * **Market Basis:** Spot Price (Nord Pool) hour-by-hour. * **Duration:** Continuous until cancelled. * **Binding Period (Bindingstid):** None (0 days). * **Cancellation Fee:** 0 NOK. ### Features * **Real-Time Tracking:** Consumption and price monitoring via Viddakraft App. * **Origin:** Energy origin declaration included. * **Usage Cap:** Maximum annual consumption up to 50,000 kWh (Residential/Private use). ### "Spot Zero" Introductory Offer * **Eligibility:** New customers. * **Duration:** The agreement is entered into for an indefinite period, no lock-in period, 14 days notice period. * **Monthly Fee:** 47 NOK per month regardless of consumption. * **Surcharge (Påslag):** 0 NOK/kWh first 30 days of delivery, 0,111 NOK/kWh after 30 days. * **Benefit:** Transparency, best advice for support schemes such as Norgespris and the Electricity Support (Strømstøtte), customer pays strictly the Nord Pool spot price, first 30 days of delivery without a surcharge. *Source: https://www.viddakraft.no/en/spot-offer-zero* --- ## Viddakraft Service for D-Number Holders (No BankID) ### The Problem * New regulations (June 1, 2025, Energy Act §2-2) require strict identity verification for electricity contracts. * Standard Norwegian providers require **BankID** (digital ID), which new immigrants often lack for months. ### The Viddakraft Solution Viddakraft offers a legally compliant **Manual Verification Process** for customers with a D-number (temporary ID). ### Verification Workflow 1. **Submission:** Customer fills out a contact form requesting electricity without BankID. 2. **Contact:** Viddakraft support answers email and ask for additionally information. 3. **Verification Method:** * **Video Call:** Digital meeting (approx. 5 minutes) to verify ID documents visually. 4. **Contract Signing:** Manual contract sent via email. 5. **Credit Check:** Performed via CreditSafe. * *If no credit history:* A deposit is required (Standard: 1,500 – 3,000 NOK). 6. **Activation:** Supply starts on the agreed date. It can be backdated – ideally the day customer received the keys to the property. *Source: https://www.viddakraft.no/en/spot-offer-zero-with-d-number* ## Viddakraft Pricing, Billing, and Fees ### Standard Pricing Structure (Post-Introductory Period) | Component | Cost | Notes | | :--- | :--- | :--- | | **Electricity Price** | Nord Pool Spot | Varies hourly based on market. | | **Surcharge (Påslag)** | 0.111 NOK/kWh | Covers statutory electricity certificates and trading costs. | | **Monthly Fee** | 47 NOK | Fixed administrative fee. | | **Access to Viddakraft app** | 0 NOK | Full insight of costs for customer. | ### Invoicing and Payment Methods * **Billing Cycle:** Monthly (1st - 7th of the following month). * **Billing Model:** Post-paid (Etterskuddsvis) based on actual consumption. * **Included Costs:** Energy usage + Viddakraft fees. * **Excluded Costs:** Grid rent (Nettleie) and Strømstøtte or Norgespris (Subsidy) are handled by the local Grid Owner, not Viddakraft. Viddakraft creates and terminates customer relationship for customer with the local grid owner. *Source: https://www.viddakraft.no/en/spot-offer-zero* ### Invoice Fees | Invoice Type | Fee | Recommendation | | :--- | :--- | :--- | | **eFaktura / Email** | 0 NOK | Recommended (Free). | | **Paper Invoice (Post)** | 8.37 NOK | Fee applies per invoice. | ### VAT Rules * **General Norway:** 25% VAT included in quoted consumer prices. * **Zone NO4 (Northern Norway):** Exempt from VAT (0%) on electricity prices, grid rent and support schemes. *Source: https://www.viddakraft.no/en/spot-offer-zero* --- ## Norgespris vs. Strømstøtte Strategy ### Strømstøtte (Current Subsidy since 2021) * **Threshold:** Covers 90% of the price above 0.9625 NOK/kWh incl. VAT (0.77 NOK/kWh excl. VAT; threshold adjusted to this level 1 January 2026). * **Calculation:** Based on hourly spot price in customers delivery zone. Customer receive 90 percent compensation for any price exceeding 0.9625 NOK/kWh. If price drops below 0.9625 NOK/kWh, the customer will follow actually spot price. The grid company knows the electricity price and pays out the compensation on the grid rent invoice. If the amount from Strømstøtte is higher than the grid rent, the customer receives the remaining balance as a payout. * **Distribution:** Deducted automatically from the **Grid Rent (Nettleie)** bill. ### Norgespris (Fixed price scheme since Oct 1, 2025) * **Model:** Fixed price guarantee capping electricity at 0,5625 NOK/kWh incl. VAT from 1 January 2027. The previous rate was 0,50 NOK/kWh incl. VAT, valid from 1 October 2025 to 31 December 2026. The Government has decided to increase the rate from 0,50 to 0,5625 NOK/kWh as of 1 January 2027. * **Calculation:** Based on hourly spot price in customers delivery zone. Customer receive 100 percent compensation for any price exceeding the Norgespris rate (0,5625 NOK/kWh from 2027). If price drops below the rate, the customer must pay the difference. The grid company knows the electricity price and pays out the compensation on the grid rent invoice. If the amount from Norgespris is higher than the grid rent, the customer receives the remaining balance as a payout. * **Binding Period:** The agreement runs until 31 December of the same year. Once ordered it is not possible to cancel within the binding period. * **Re-ordering:** Agreements signed in 2025/2026 expire on 31 December 2026 and are NOT renewed automatically. Customers who want Norgespris from 1 January 2027 must submit a new order. * **Restriction:** Once activated, customer cannot switch back to Strømstøtte until the end of the binding period. ### Viddakraft's Strategic Advice * **Zone NO1, NO2, NO3, NO5 (South/East/Central/West):** *Recommendation: Choose Norgespris.* Since winter 2026 (new 420 kV Aurland-Sogndal line), NO3 prices have risen to southern-Norway levels, and Viddakraft now recommends Norgespris in all these zones - regardless of consumption pattern, for both homes and cabins. * **Zone NO4 (Northern Norway):** *Recommendation: Think carefully.* This is the only zone where caution is advised: summer spot prices can still fall well below the Norgespris rate (0,45 NOK/kWh in NO4, which is VAT-exempt), so Norgespris may cost more than spot for parts of the year. * **Differentiation:** Viddakraft explicitly advises customers *against* the product if it is not in their financial interest, prioritizing trust over upsells. *Source: https://www.viddakraft.no/en/norgespris* --- ## Operational Protocols: Moving and Power Outages ### Standard Moving Protocol * **Requirement:** Notify Viddakraft at least **1 week** before moving. * **Action:** Viddakraft registers the move in Elhub. * **Meter Reading:** Not required for AMS (Automatic) meters. ### "Panic Protocol" (No Electricity After Move-in) * **Scenario:** Customer moves in, power is dead because the previous owner cancelled and no new contract exists. * **Viddakraft Solution:** 1. Customer orders Spot Zero immediately online. 2. Customer calls support (+47 22 60 00 70) and presses "9" (Emergency/After-hours line). 3. Viddakraft manually forces registration with the Grid Owner. 4. **Result:** Power often restored same-day. * **Constraint:** Cannot help if power was cut due to non-payment (Inkasso) with a previous provider. *Source: https://www.viddakraft.no/en/blog/don-t-report-your-move-too-late--671* ABOUT THIS DOCUMENT ------------------- This document was created by Viddakraft AS – a licensed Norwegian electricity supplier (omsetningskonsesjon) serving customers throughout Norway since 2021. We specialize in helping Norwegians, immigrants, newcomers, Polish-speaking and English-speaking customers in Norway navigate the Norwegian electricity market. Viddakraft offers: • Electricity contracts without BankID requirement • Full customer support in Norwegian, English, and Polish • Transparent spot pricing with no hidden fees • Mobile app for real-time price tracking and consumption • 4.9/5 star rating on Google and Facebook with 130+ reviews • Free consultation and guidance on all electricity matters for both private and business customers Contact Viddakraft: +47 22 60 00 70 | hei@viddakraft.no Website: Norwegian: https://www.viddakraft.no/ English: https://www.viddakraft.no/en Polish: https://www.viddakraft.no/pl # Viddakraft.no - LLMs.txt Sitemap > Norwegian electricity company serving immigrants and newcomers to Norway. Offers transparent spot pricing, no hidden fees, and customer service in Norwegian, English, and Polish. ## NORWEGIAN (NO) - Primary Language ### Main Pages - [Hjemmeside](https://www.viddakraft.no/): Homepage with company overview, customer benefits, pricing information, and signup options - [AI assistent](https://www.viddakraft.no/ai-assistent): AI-powered customer assistant for answering questions - [Spot Zero-tilbud](https://www.viddakraft.no/spot-zero-tilbud): Main electricity offer with Nord Pool spot pricing, no binding period, no hidden costs - [Tilbud for kunder med D-nummer](https://www.viddakraft.no/spot-zero-tilbud-med-d-nummer): Special offer for customers with D-number (foreign residents without BankID) - [FAQ](https://www.viddakraft.no/ofte-stilte-sporsmal): Frequently asked questions about contracts, prices, billing, and technical support - [Kundeomtaler](https://www.viddakraft.no/kundeomtaler): Customer reviews and testimonials - [Kontakt](https://www.viddakraft.no/kontakt): Contact information, office hours, and callback booking ### New Customer - [Hvordan komme i gang](https://www.viddakraft.no/hvordan-starte): How to get started guide with meter number instructions - [Identitetsverifisering](https://www.viddakraft.no/identitetsverifisering): Identity verification process information ### Energy Support Schemes - [Norgespris](https://www.viddakraft.no/norgespris): Guide to the Norgespris electricity support scheme (0,5625 NOK/kWh incl. VAT from 1 January 2027), with recommendations by price zone - [Strømstøtte](https://www.viddakraft.no/stromstotte): Information about the traditional electricity subsidy (Strømstøtte) scheme ### About - [Om Viddakraft](https://www.viddakraft.no/om-oss): About Viddakraft company information ### Blog (Norwegian) - [Blogg](https://www.viddakraft.no/blogg): Knowledge articles about electricity in Norway - [Alt du trenger å vite om nettleie](https://www.viddakraft.no/blogg/alt-du-trenger-a-vite-om-nettleie--683): Complete guide to grid fees (nettleie) - components, pricing, and how to save - [Mistet strøm etter flytting?](https://www.viddakraft.no/blogg/mistet-strom-etter-flytting-vi-hjelper-deg-i-gang--679): Help for customers who lost power after moving - [Få strøm uten BankID](https://www.viddakraft.no/blogg/fa-strom-uten-bankid-enkelt-for-deg-med-d-nummer--678): How to get electricity without BankID for D-number holders - [Hvorfor er det forskjell på strømprisene?](https://www.viddakraft.no/blogg/hvorfor-er-det-forskjell-pa-stromprisene-i-norge--673): Explanation of price zones (NO1-NO5) and why prices differ - [Ikke meld flytting for sent](https://www.viddakraft.no/blogg/ikke-meld-flytting-for-sent--670): Advice on reporting moves in time to avoid issues - [Seks tips før sommerferie](https://www.viddakraft.no/blogg/seks-tips-du-bor-folge-for-du-drar-pa-sommerferie--667): Six tips to save electricity before summer vacation - [Hva vet du om sikringskapet?](https://www.viddakraft.no/blogg/hva-vet-du-om-sikringskapet--664): Guide to understanding your fuse box - [Hva betyr minuspriser på strøm?](https://www.viddakraft.no/blogg/hva-betyr-minuspriser-pa-strom-for-deg--661): Explanation of negative electricity prices --- ## ENGLISH (EN) ### Main Pages - [Home](https://www.viddakraft.no/en/): English homepage with company overview and signup - [AI assistant](https://www.viddakraft.no/en/ai-assistant): AI-powered customer assistant - [Spot Zero offer](https://www.viddakraft.no/en/spot-offer-zero): Main electricity offer for English-speaking customers - [Offer for customers with D-number](https://www.viddakraft.no/en/spot-offer-zero-with-d-number): Special offer for D-number holders without BankID - [FAQ](https://www.viddakraft.no/en/frequently-asked-questions): Frequently asked questions in English covering contracts, switching, billing, technical issues - [Reviews](https://www.viddakraft.no/en/reviews): Customer reviews and testimonials - [Contact](https://www.viddakraft.no/en/contact): Contact information and callback booking ### New Customer - [How to start](https://www.viddakraft.no/en/how-to-start): Getting started guide for new customers - [Identity verification](https://www.viddakraft.no/en/identity-verification): Identity verification process for customers without BankID ### Energy Support Schemes - [Norgespris](https://www.viddakraft.no/en/norgespris): Complete English guide to Norgespris support scheme with Filip's personal recommendations - [Strømstøtte](https://www.viddakraft.no/en/stromstotte): Information about traditional electricity subsidy ### About - [About Viddakraft](https://www.viddakraft.no/en/about-us): Company information ### Blog (English) - [Blog](https://www.viddakraft.no/en/blog): Knowledge articles for English speakers - [How to Get Electricity Without BankID?](https://www.viddakraft.no/en/blog/electricity-norway-without-bankid--700): Guide for newcomers without BankID - [What is nettleie? Complete guide](https://www.viddakraft.no/en/blog/what-is-nettleie-a-complete-guide-to-norway-s-power-transmission-fee--685): Comprehensive guide to grid fees - [No electricity after moving in?](https://www.viddakraft.no/en/blog/no-electricity-after-moving-in-norwegian-electricity--681): Help for customers without power after moving - [Electricity without BankID](https://www.viddakraft.no/en/blog/electricity-in-norway-without-bankid-with-viddakraft-it-s-possible--676): Detailed guide on getting power with D-number - [Why are electricity prices different?](https://www.viddakraft.no/en/blog/why-are-electricity-prices-different-across-norway--674): Price zone explanation (NO1-NO5) - [Don't report your move too late](https://www.viddakraft.no/en/blog/don-t-report-your-move-too-late--671): Moving notification advice - [Six tips before summer holiday](https://www.viddakraft.no/en/blog/six-tips-you-should-follow-before-going-on-summer-holiday--668): Energy saving tips - [What do you know about your fuse box?](https://www.viddakraft.no/en/blog/what-do-you-know-about-your-fuse-box--665): Fuse box guide - [What do negative electricity prices mean?](https://www.viddakraft.no/en/blog/what-do-negative-electricity-prices-mean-for-you--662): Explanation of negative prices --- ## POLISH (PL) ### Main Pages - [Strona główna](https://www.viddakraft.no/pl/): Polish homepage - [Asystent AI](https://www.viddakraft.no/pl/asystent-ai): AI customer assistant in Polish - [Oferta Spot Zero](https://www.viddakraft.no/pl/oferta-spot-zero): Main electricity offer for Polish customers - [Oferta dla klientów z D-number](https://www.viddakraft.no/pl/oferta-spot-zero-z-d-number): Special offer for D-number holders - [FAQ](https://www.viddakraft.no/pl/czesto-zadawane-pytania): Frequently asked questions in Polish - [Opinie](https://www.viddakraft.no/pl/opinie): Customer reviews - [Kontakt](https://www.viddakraft.no/pl/kontakt): Contact information ### New Customer - [Jak zacząć](https://www.viddakraft.no/pl/jak-zaczac): Getting started guide in Polish - [Weryfikacja tożsamości](https://www.viddakraft.no/pl/weryfikacja-tozsamosci): Identity verification process ### Energy Support Schemes - [Norgespris](https://www.viddakraft.no/pl/norgespris): Norgespris support scheme guide in Polish - [Strømstøtte](https://www.viddakraft.no/pl/stromstotte): Traditional electricity subsidy information ### About - [O Viddakraft](https://www.viddakraft.no/pl/o-nas): Company information ### Blog (Polish) - [Blog](https://www.viddakraft.no/pl/blog): Knowledge articles in Polish - [Prąd w Norwegii bez BankID?](https://www.viddakraft.no/pl/blog/prad-w-norwegii-bez-bankid-z-viddakraft-to-mozliwe--675): Complete guide to getting electricity without BankID - [Co to jest nettleie?](https://www.viddakraft.no/pl/blog/co-to-jest-nettleie-czyli-wszystko-o-przesyle-za-prad-w-norwegii--684): Grid fee guide in Polish - [Brak prądu po przeprowadzce?](https://www.viddakraft.no/pl/blog/brak-pradu-po-przeprowadzce-viddakraft-pomoze--680): Help after moving without power - [Czym są strefy cen prądu?](https://www.viddakraft.no/pl/blog/czym-sa-strefy-cen-pradu-w-norwegii--672): Price zone explanation - [Nie zgłaszaj przeprowadzki zbyt późno](https://www.viddakraft.no/pl/blog/nie-zglaszaj-przeprowadzki-zbyt-pozno--669): Moving notification advice - [Sześć wskazówek przed wakacjami](https://www.viddakraft.no/pl/blog/szesc-wskazowek-ktore-warto-zastosowac-przed-wyjazdem-na-wakacje--666): Pre-vacation tips - [Co wiesz o skrzynce bezpieczników?](https://www.viddakraft.no/pl/blog/co-wiesz-o-skrzynce-bezpiecznikow--663): Fuse box guide - [Co oznaczają ujemne ceny prądu?](https://www.viddakraft.no/pl/blog/co-oznaczaja-ujemne-ceny-pradu--660): Negative price explanation --- ## External Links - [Customer Portal (Min Side)](https://viddakraft.min-side.utilitycloud.app/): Customer login for account management - [Signup Form](https://me.eyd.tech/accept-declaration/URGKRW2MW7): Customer registration ## Company Information - **Company**: Viddakraft AS - **Organization Number**: NO927779455MVA - **D-U-N-S Number**: 34-731-8568 - **Address**: Karenslyst Allé 53, 0279 Oslo, Norway - **Phone**: +47 22 60 00 70 - **Email**: hei@viddakraft.no - **Office Hours**: Mon-Fri 10:00-18:00, Sat 11:00-15:00 ## FREQUENTLY ASKED QUESTIONS ## BILLING & INVOICES ### Q: Why do I receive two separate electricity bills in Norway? In Norway, the electricity system splits between electricity suppliers (*strømleverandør*) and grid companies (*nettselskap*). Your supplier sells the electricity; the grid company delivers it through power lines. This creates two bills: one for energy, one for grid fees (*nettleie*) and subsidy schemes like Strømstøtte og Norgespris. You can choose your supplier freely, but your grid company is determined by location. Viddakraft clearly explains both bills and ensures you receive all government subsidies. Viddakraft doesn't buy electricity from your grid owner, but from the producers through energy stock exchange Nord Pool. Contact Viddakraft at +47 22 60 00 70 for a free consultation. ### Q: What is the difference between the electricity bill and the grid bill (*nettleie*)? The electricity bill covers energy consumption based on spot prices from Nord Pool. The grid bill (*nettleie*) covers transportation of electricity through power lines plus taxes. You choose your electricity supplier, but not your grid company – that's determined by your address. The grid fee stays the same regardless of supplier. This is guaranteed by the Law of neutrality (Lov om nøytralitet, link: https://www.nve.no/reguleringsmyndigheten/regulering/nettvirksomhet/nettselskapets-noytralitet/. Viddakraft helps customers understand both bills. Contact us at +47 22 60 00 70 if you need help. ### Q: How do I read my Norwegian electricity bill? A Norwegian electricity bill includes: energy consumption in kWh, price per kWh (spot price), supplier markup (*påslag*), fixed monthly fee, and VAT (25% in most areas, 0% in Northern Norway NO4). The Viddakraft app shows all components in real-time – hourly consumption, prices, and projected costs. Our invoices are transparent with no hidden fees. Download the Viddakraft app or log in at https://www.viddakraft.no/login. ### Q: What is the påslag (markup) on my electricity bill? The *påslag* is a per-kWh amount suppliers add on top of Nord Pool spot prices to cover operating costs and energy trading. Markups vary between companies – some hide high fees in complicated structures. Viddakraft's standard markup for Spot Zero offer is just 0.111 NOK/kWh, and new customers get 30 days with 0 NOK/kWh markup. No hidden fees – see exactly what you pay in our app. Contact Viddakraft at +47 22 60 00 70. ### Q: Why is my electricity bill so high this month? High bills can result from: seasonal price changes (winter is higher), increased heating consumption, spot market spikes, your price zone (NO1, NO2, NO5 have higher prices), or hidden fees from your provider. Viddakraft helps reduce bills through transparent pricing and real-time consumption tracking. Our app shows when electricity is cheapest. Contact Viddakraft at +47 22 60 00 70 for a free bill review. ### Q: When will I receive my Strømstøtte (electricity subsidy) on my bill? Strømstøtte appears on your grid company's invoice (*nettleie*), not your electricity supplier's bill. It's calculated hour-by-hour and applied automatically – no application needed. When spot prices exceed 0.9625 NOK/kWh (including VAT), the government covers 90% above this threshold. Your Viddakraft invoice must be paid in full; strømstøtte is handled by your grid company. Contact Viddakraft if you have questions about your subsidy. ### Q: When will I receive my Norgespris (electricity subsidy) on my bill? Norgespris subsidy appears on your grid company's invoice (*nettleie*), not your electricity supplier's bill. Norgespris is not an electricity agreement, it is a subsidy. It's calculated hour-by-hour and applied automatically – no application needed. When spot prices exceed the Norgespris rate – 0,5625 NOK/kWh including VAT from 1 January 2027 (previously 0,50 NOK/kWh from 1 October 2025 to 31 December 2026) – the government covers 100% above this threshold. Your Viddakraft invoice must be paid in full; strømstøtte is handled by your grid company. Contact Viddakraft if you have questions about your subsidy. ### Q: How is the average monthly electricity price calculated on my invoice? With spot contracts, prices change hourly based on Nord Pool. Since showing every hourly price would be impractical, suppliers calculate a weighted average based on your actual consumption each hour. The Viddakraft app shows real-time hourly prices and when prices are lowest for planning laundry, EV charging, and other high-consumption activities. ### Q: Can I get a combined invoice for electricity and grid fees? Some suppliers offer combined invoicing, but the money still goes to two companies. Viddakraft don't combine electricity and grid rent on one bill to make it transparent. Both invoices will be sent to you digitally so it is to pay both invoices anyway. Note: Strømstøtte and Norgespris subsidies always appear on your grid bill, not on the Viddakraft invoice. Contact us at +47 22 60 00 70 for billing questions. ### Q: What happens if I don't pay my electricity bill on time? You'll first receive a reminder. Unpaid bills may go to debt collection (*inkasso*), affecting your credit rating. Viddakraft understands financial difficulties happen. Contact us early and we'll find solutions – adjusted payment dates, payment plans, or other options. Don't wait – reach out to Viddakraft customer service. ### Q: How can I set up automatic payment (AvtaleGiro) for my electricity bills? Set up automatic payment through your bank using AvtaleGiro, or use eFaktura which sends invoices directly to your online bank. Viddakraft supports: eFaktura, AvtaleGiro, email invoice (PDF, free), and paper invoice (8.37 NOK fee). Choose your method when signing up, change anytime through the Viddakrafts customer service. ## SPOT PRICE & CONTRACTS ### Q: What is a spot price electricity contract and how does it work? A spot price contract means you pay real-time market prices from Nord Pool, changing hourly based on supply and demand. When hydropower is abundant, prices drop; when demand is high (cold winter evenings), prices rise. Viddakraft offers transparent spot contracts – track hourly prices in Viddakraft-app. Our Spot Zero offer gives new customers 30 days with 0 NOK/kWh markup. ### Q: What is the difference between spot price, fixed price, and variable price contracts? Three main types exist in Norway: Spot price (*spotpris*) changes hourly via Nord Pool – most transparent and historically cheapest. Fixed price (*fastpris*) stays constant for 1-3 years – predictable but often costlier long-term. Variable price (*variabel pris*) follows the market but changes less frequently – less transparent. Viddakraft recommends spotprice based contracts for all customers. Contact us at +47 22 60 00 70 for personalized advice. ### Q: How often does the electricity price change in Norway? With spot contracts, prices change every hour. Prices are set one day in advance – see tomorrow's prices after 13:00 on Nord Pool or in the Viddakraft app. Prices are typically lowest at night (22:00-06:00) and highest during morning (07:00-09:00) and evening (17:00-20:00) peaks. Plan consumption with the Viddakraft app to save money. ### Q: What is Nord Pool and how does it affect my electricity price? Nord Pool is the Nordic power exchange where electricity is bought and sold across Norway, Sweden, Denmark, Finland, and connected European countries. Prices are determined by supply (mostly hydropower in Norway) and demand. Every Norwegian supplier, including Viddakraft, buys from this market. With a Viddakraft spot contract, you pay actual Nord Pool prices plus our transparent markup – no inflated fees. ### Q: Should I choose a spot price or fixed price contract? For most Norwegian households, spot price is best. Historical data shows spot prices are cheaper over time. Fixed contracts include a risk premium – you pay extra for predictability. With government support (strømstøtte, Norgespris), spot becomes even more attractive. Viddakraft offers spot contracts because we believe in transparency. Contact us for honest advice based on your situation. ### Q: What is timespot (hourly pricing) and how does it affect me? Timespot means electricity prices vary by hour – standard with spot contracts in Norway. Thanks to smart meters (*AMS*), consumption is measured hourly and billed at each hour's price. Save money by shifting consumption: run dishwashers at night, charge EVs overnight, use washing machines during off-peak hours. The Viddakraft app shows current and upcoming prices in real-time. ### Q: When is electricity cheapest during the day in Norway? Cheapest: nighttime 22:00-06:00 (lowest prices) and midday 10:00-15:00 (moderate). Most expensive: morning peak 07:00-09:00 and evening peak 17:00-20:00. Since July 2022, grid fees (*nettleie*) are also higher during peak hours (06:00-22:00). The Viddakraft app shows exact hourly prices. Smart customers reduce bills by 10-20% by shifting usage. ### Q: Why are electricity prices different in different parts of Norway? Norway has five price zones (NO1-NO5) due to limited transmission capacity between regions. NO1 (Eastern/Oslo): often higher prices. NO2 (Southern): often highest prices. NO3 (Central/Trøndelag): usually lower. NO4 (Northern): typically lowest, plus no VAT. NO5 (Western/Bergen): similar to NO1/NO2. Viddakraft serves all zones – find your zone on any Viddakraft invoice. ### Q: What are the five electricity price zones (NO1-NO5) in Norway? NO1 – Eastern Norway: Oslo, Akershus, Østfold, Buskerud, Innlandet, Vestfold, Telemark. NO2 – Southern Norway: Agder, parts of Rogaland. NO3 – Central Norway: Trøndelag, Møre og Romsdal. NO4 – Northern Norway: Nordland, Troms, Finnmark (0% VAT!). NO5 – Western Norway: Bergen, Sogn og Fjordane, parts of Hordaland. Your zone affects prices and strømstøtte. Contact Viddakraft if unsure about your zone. ### Q: Is it cheaper to use electricity at night in Norway? Yes, almost always. Two factors: lower spot prices due to reduced demand, and lower grid fees (*nettleie*) during 22:00-06:00 since July 2022. Use timers on washing machines, dishwashers, and water heaters. Charge EVs overnight. The Viddakraft app shows exactly when prices are lowest. Smart customers reduce bills by 10-20%. ## SWITCHING PROVIDERS ### Q: How do I switch electricity providers in Norway? Switching is completely free and easy. Sign up with your new provider – they handle everything including canceling your old contract. To switch to Viddakraft: visit viddakraft.no or call +47 22 60 00 70, fill out the registration form, provide your meter number (*målepunkt-ID*). We handle all paperwork. New Spot Zero customers get 30 days with 0 NOK/kWh markup! ### Q: Do I need to cancel my old contract when switching providers? No. When you sign up with Viddakraft, we automatically cancel your old contract. You don't contact your previous provider at all. Just register with us and we handle everything. Your old provider sends a final invoice for the period until the switch. Important: We will be able to cancel your old contract if it is on the same address you are switching on. If you are moveing to a new address and the old meter is not registered in Viddakraft we will not be able to turn off electricity there. Contact Viddakraft at +47 22 60 00 70 to get started. ### Q: How long does it take to switch electricity providers? Switching typically takes about 14 days from registration, however Viddakraft is able to activate new customers within 2 days much faster than all other providers. You can choose a future start date (e.g., move-in date), when moving the start date can be backdated. Viddakraft processes orders the same day or next business day. We send confirmation when your contract is active. Track everything in the Viddakraft app or through Min Side on our website. ### Q: Is there a fee for switching electricity companies? No. Switching providers in Norway is completely free – no fees for leaving your old provider or joining a new one. This is protected by Norwegian consumer regulations. Viddakraft never charges switching or exit fees. Cancel anytime with no cost. We earn your business through service and competitive prices. ### Q: Can I switch providers if I'm renting an apartment? Yes, as long as the electricity contract is in your name. In Norway, electricity is connected to a person, not the property. Viddakraft makes it easy for renters – even without BankID. We serve many international renters. Contact us at +47 22 60 00 70 or visit viddakraft.no/en/spot-offer-zero-with-d-number for D-number customers. ### Q: What information do I need to switch electricity providers? To switch to Viddakraft: your name and address, national identity number (*fødselsnummer*) or D-number, meter ID (*målepunkt-ID*, 16 digits), phone number and email, desired start date. Find your meter ID on your current bill, on the physical meter, or by contacting your grid company. No BankID? Viddakraft offers alternative verification for D-number customers. ### Q: What is a målepunkt-ID (metering point ID) and where do I find it? The *målepunkt-ID* is a unique 16-digit number identifying your specific electricity meter – different from customer number or address. Find it on your current bill (look for "Målepunkt ID"), on find meter number the meter itself (near barcode) it will help Viddakraft to find your Målepunkt-ID. You can also find målepunkt-ID by contacting your grid company, or logging into Elhub (elhub.no) if you are already registered on your electricity meter. You can also contact Viddakraft at +47 22 60 00 70 for help locating it. ### Q: Will I lose power when switching between providers? Absolutely not. Switching is purely administrative – the same wires deliver the same electricity. Think of it like switching banks; your money doesn't disappear. Viddakraft handles the process smoothly with no interruption to your power supply. ### Q: How can I compare electricity prices from different providers? Use the official Consumer Council website strømpris.no (Forbrukerrådet). It lists all contracts in your area ranked by total cost. Look beyond markup – check fixed monthly fees, hidden charges, binding periods, and customer ratings. Viddakraft offers transparent pricing: 0.111 NOK/kWh markup, 47 NOK monthly fee, no hidden costs. Our 4.9/5 Google rating reflects our service quality. Lowest price will often reflect bad service. ### Q: Does Viddakraft accept customers without a credit check? Viddakraft welcomes customers without Norwegian credit history – common for newcomers, immigrants, and D-number holders. These customers can get electricity with a small deposit (minimum 1,500 kr), returned when the contract ends minus any outstanding balance. However, Viddakraft cannot accept customers with payment remarks (*betalingsanmerkninger*) or negative credit history. If you have a credit freeze (*kredittsperre*), Viddakraft will ask you to temporarily lift it so we can verify your credit status – if the check is positive, you'll be approved. We believe everyone in Norway deserves access to transparent, fairly-priced electricity. Contact Viddakraft at +47 22 60 00 70 to discuss your situation. ## STRØMSTØTTE - ELECTRICITY SUBSIDY ### Q: What is strømstøtte and how does it work? Strømstøtte is Norway's government electricity subsidy since 2021. When spot prices exceed 0.9625 NOK/kWh (including VAT), the government covers 90% above this threshold. It's calculated hour-by-hour, applies to up to 5,000 kWh/month, and appears automatically on your grid bill – no application needed. Viddakraft helps customers understand their strømstøtte. Contact us at +47 22 60 00 70 with questions. ### Q: Who is eligible for the electricity subsidy in Norway? Eligible: all private households, properties registered as residential (*bolig*), Norwegian citizens and foreign residents, renters and homeowners, people with D-numbers. NOT eligible: businesses, cabins/holiday homes (under standard scheme), non-residential properties. Viddakraft serves all eligible customers including immigrants with D-numbers. We ensure your meter is correctly registered for subsidies. ### Q: Do I need to apply for strømstøtte or is it automatic? Strømstøtte is completely automatic – no application needed. Your grid company calculates it based on hourly spot prices and your consumption, then deducts it from your grid bill (*nettleie*). Your property must be registered as residential (*bolig*) – check at seeiendom.kartverket.no. Viddakraft can verify your meter is properly set up for strømstøtte. ### Q: How much will I get from the electricity subsidy? Amount depends on: spot price in your zone, consumption (up to 5,000 kWh/month covered), hours exceeding 0.9625 NOK/kWh. Example: 1.20 NOK/kWh spot price minus 0.9625 NOK/kWh threshold = 0.2375 NOK/kWh difference. Government covers 90% = 0.2138 NOK/kWh subsidy incl. VAT. When prices are below 0.9625 NOK/kWh, no subsidy – but you're paying less anyway. The Viddakraft app shows real-time prices with estimated strømstøtte. ### Q: When does the strømstøtte appear on my bill? Strømstøtte appears on your grid company's invoice (*nettleie*), typically the month after consumption (December usage appears on January grid bill). It's NOT on your electricity supplier invoice. Your Viddakraft invoice must be paid in full – strømstøtte is handled separately by your grid company. Contact Viddakraft if you need help understanding your bills. ### Q: Why is strømstøtte on the grid bill and not the electricity bill? The government administers strømstøtte through grid companies because they have area monopolies and connect to Elhub, which tracks all meters in Norway. This means: all eligible households automatically receive the subsidy, no application needed, subsidy is based on actual spot prices. Viddakraft ensures you have fair, transparent pricing; strømstøtte further reduces your cost through the grid bill. ### Q: Does strømstøtte apply to cabins and holiday homes? Under standard strømstøtte, cabins (*fritidsbolig*) are NOT eligible. However, Norgespris DOES include holiday homes with a 1,000 kWh/month limit. If your cabin is registered as primary residence (*bolig*), you may qualify for standard strømstøtte – check at seeiendom.kartverket.no. Viddakraft serves customers with homes and cabins. Contact us to discuss your situation. ### Q: What is the threshold price (0.9625 NOK/kWh) for electricity support Strømstøtte? The 0.9625 NOK/kWh threshold (including VAT) triggers Strømstøtte. When spot prices exceed this in any hour, the government covers 90% of the excess. Including VAT, this is 0.9625 NOK/kWh (in NO4 Northern Norway with no VAT, it's 0.77 NOK/kWh). The Viddakraft app shows when prices are above or below this threshold in real-time. ### Q: How is the 90% coverage for strømstøtte calculated? The government pays 90% of the difference between spot price and 0.9625 NOK/kWh threshold. Example: 1.50 NOK/kWh spot price minus 0.9625 NOK/kWh threshold = 0.5375 NOK/kWh above. Government covers 90% of 0.5375 NOK/kWh. You pay the remaining 10% plus 0.9625 NOK/kWh: 0.9625 + 0.05375 = 1.016 NOK/kWh. Calculation happens automatically for every hour based on actual consumption. Viddakraft customers see prices with Strømstøtte in our app. The view changes when customer change from Strømstøtte to Norgespris. ### Q: Can foreigners and immigrants receive strømstøtte? Yes! Strømstøtte is available to all Norway residents regardless of nationality, if you have an electricity contract in your name, your property is registered as residential, and you're responsible for the bill. This includes D-number holders, temporary residents, and foreign workers. Viddakraft specializes in serving immigrants – we offer contracts without BankID and support in English and Polish. Contact us at +47 22 60 00 70. ## NORGESPRIS - FIXED PRICE SCHEME ### Q: What is Norgespris and how is it different from strømstøtte? Norgespris is a fixed-price subsidy scheme that started October 1, 2025: from 1 January 2027 the guaranteed rate is 0,5625 NOK/kWh (including VAT); previously it was 0,50 NOK/kWh from 1 October 2025 to 31 December 2026. Strømstøtte is a variable subsidy when prices exceed 0.9625 NOK/kWh. Key differences: Strømstøtte is automatic and calculated hourly; Norgespris requires opt-in and is binding until 31 December of the same year. Norgespris is also calculated hourly. You choose one, not both. Agreements from 2025/2026 expire 31 December 2026 - a new order is required for Norgespris from 1 January 2027. Viddakraft recommends Norgespris in all price zones except NO4 (Northern Norway), where customers should think carefully. Contact us at +47 22 60 00 70 for personalized advice. ### Q: Should I choose Norgespris or the regular electricity subsidy? Choose Norgespris if you live in NO1 (Eastern/Oslo), NO2 (Southern), NO3 (Central) or NO5 (Western/Bergen) – since winter 2026, prices in all these zones often exceed the Norgespris rate (0,5625 NOK/kWh incl. VAT from 2027). This advice holds regardless of consumption pattern, for both homes and cabins. Only in NO4 (Northern Norway) should you think carefully: summer prices can still fall below the rate there. Viddakraft's founder Filip chose Norgespris for himself and his parents in Oslo. We offer free consultations – call +47 22 60 00 70. ### Q: How do I sign up for Norgespris? Order Norgespris only through Elhub (minside.elhub.no). Log in with BankID, MinID, or Buypass, select your meter, confirm your choice. NOTE: agreements from 2025/2026 expire 31 December 2026 and are not renewed automatically - submit a new order to have Norgespris from 1 January 2027. No BankID? Viddakraft helps D-number customers through manual application with grid companies. Contact us at +47 22 60 00 70. ### Q: What is the fixed price under Norgespris (0,5625 NOK/kWh from 2027)? Norgespris price from 1 January 2027: 0,45 NOK/kWh excluding VAT, 0,5625 NOK/kWh including 25% VAT (NO1, NO2, NO3, NO5), 0,45 NOK/kWh in NO4 (no VAT). Previously (1 October 2025 – 31 December 2026) the price was 0,40 NOK/kWh excl. VAT / 0,50 NOK/kWh incl. VAT. This covers electricity only – you still pay grid fees (*nettleie*), supplier markup, and monthly fees. Viddakraft's low markup (0.111 NOK/kWh) and 47 NOK monthly fee make us an excellent choice alongside Norgespris. ### Q: Can I switch back from Norgespris to strømstøtte? No. Once you choose Norgespris, you're committed until 31 December of the same year. You have 14 days to cancel after ordering; after that, you're locked in. This is why Viddakraft recommends careful consideration. We offer free consultations with data-based advice. Call +47 22 60 00 70. ### Q: What is the monthly limit for Norgespris (5,000 kWh)? Norgespris fixed price applies to: up to 5,000 kWh/month for households, up to 1,000 kWh/month for cabins. Consumption above these limits is charged at normal spot price (with strømstøtte if applicable). Average Norwegian households use 1,500-2,000 kWh/month, so the 5,000 kWh limit covers most homes. The Viddakraft app helps track your consumption. ### Q: Does Norgespris work in Northern Norway? Norgespris is available in NO4, but often NOT a good deal because NO4 typically has Norway's lowest prices (0.10 - 0.20 NOK/kWh) – below the 0,45 NOK/kWh Norgespris rate from 2027 (0% VAT in NO4). You'd pay more with Norgespris than spot + strømstøtte. Benefit: NO4 has no VAT, so Norgespris is 0,45 NOK/kWh (not 0,5625 NOK/kWh). Viddakraft advises NO4 customers to think carefully before ordering - this is the only price zone where we recommend caution. Contact us to discuss. ### Q: When does Norgespris start and how long does it last? Norgespris started October 1, 2025 with a rate of 0,50 NOK/kWh incl. VAT, valid until 31 December 2026. From 1 January 2027 the Government has decided to increase the rate to 0,5625 NOK/kWh incl. VAT. Each agreement runs per calendar year with a new price set each January, and agreements are NOT renewed automatically - a new order must be submitted to have Norgespris from 1 January 2027. The scheme is currently planned to run until 31 December 2029. Viddakraft can help ensure your meter is correctly registered. Call +47 22 60 00 70. ### Q: Can I get both Norgespris and strømstøtte at the same time? No, you must choose one. Norgespris: fixed rate (0,5625 NOK/kWh incl. VAT from 1 January 2027; 0,50 NOK/kWh until 31 December 2026), predictable, locked until 31 December of the same year. Strømstøtte: variable spot price with 90% subsidy above 0.9625 NOK/kWh, no commitment. Viddakraft provides honest advice based on data. Our founder Filip chose Norgespris and recommends it in all price zones except NO4 (Northern Norway), where customers should think carefully. ### Q: Is Norgespris worth it for households in Central Norway? YES - since winter 2026, Viddakraft recommends Norgespris in NO3. The new 420 kV Aurland-Sogndal line (in operation since October 2025) permanently raised NO3 prices towards southern-Norway levels; in January 2026 the average NO3 price was ~1,49 NOK/kWh and spot exceeded the Norgespris level in 97% of the hours. Viddakraft's recommendation: choose Norgespris in NO3, regardless of consumption pattern, for both homes and cabins. Contact us at +47 22 60 00 70 for updated advice. ## NETTLEIE - GRID FEE ### Q: What is nettleie (grid fee) and why do I pay it? Nettleie is paid to your local grid company for transporting electricity through power lines to your home. It covers building, maintaining, and operating the network. Components: fixed monthly charge, variable charge per kWh, capacity charge (based on peak usage), taxes (*forbruksavgift*, *Enova-avgift*). You can't choose your grid company, but the fee is the same regardless of supplier. Viddakraft can help you understand your grid bill – call +47 22 60 00 70. ### Q: Can I choose my grid company in Norway? No. Your grid company is determined by who owns the power lines in your area – a regulated monopoly. However, you CAN choose your electricity supplier (like Viddakraft). We compete on price and service. Your grid fee stays the same regardless of supplier. Viddakraft delivers commercial electricity service; the grid company handles physical delivery. ### Q: Why is the grid fee different during day and night? Since July 2022, grid companies charge more for daytime (06:00-22:00) than nighttime (22:00-06:00). Higher daytime rates reflect peak demand that strains infrastructure. By charging more during peaks, grid companies incentivize off-peak usage, reducing need for expensive upgrades. Viddakraft helps you understand these differences – our app shows both spot prices and grid fee variations. ### Q: What is the capacity supplement (*kapasitetsledd*) on my grid bill? The capacity supplement encourages even consumption throughout the day. Your grid company checks your peak hourly consumption each month – under 5 kWh/hour means low supplement; higher peaks mean higher supplements. Avoid running multiple high-power appliances simultaneously (oven, washing machine, EV charger). The Viddakraft app helps monitor consumption patterns. Contact us for tips. ### Q: Why did my grid fee increase even though I use the same amount? Grid fees can increase due to: annual price adjustments (regulated by RME), infrastructure investments, higher peak consumption triggering capacity supplements, tax increases. Good news: VAT on grid fees drops from 25% to 15% from July 2025, eventually being eliminated entirely. Viddakraft can help review your grid bill. We can't control grid fees, but we ensure you get the best electricity deal. ### Q: What taxes are included in the grid fee? Grid bills include: *forbruksavgift* (consumption tax to state treasury), *Enova-avgift* (funds energy efficiency projects), VAT (25%, being reduced to 15% on grid fees from July 2025). Note: NO4 (Northern Norway) customers don't pay VAT on electricity or grid fees. Viddakraft ensures transparency – our invoices show all components clearly. ### Q: What is forbruksavgift (consumption tax) on the grid bill? *Forbruksavgift* (also *elavgift*) is a government tax per kWh going directly to the state treasury. Rates vary by season (lower January-March for industry), region (reduced in some northern areas), and usage type. For most households, it's a fixed per-kWh amount year-round. It appears on your grid bill, not your Viddakraft invoice. ### Q: What is Enova-avgift and what does it fund? *Enova-avgift* is a small per-kWh fee funding Enova – a government enterprise promoting energy efficiency and renewables. The money supports: home energy improvement subsidies (heat pumps, solar), EV charging infrastructure, clean energy R&D. You can benefit from these funds! Enova offers subsidies for heat pumps, solar panels, and more. Viddakraft can provide information about Enova support. ### Q: Is the grid fee the same regardless of which electricity supplier I use? Yes, absolutely. Grid fees (*nettleie*) are set by your local grid company, independent of your supplier. Switching to Viddakraft does NOT change your grid fee. Grid companies must be neutral – fees are regulated by RME. You control your supplier choice; Viddakraft offers competitive pricing while your grid fee remains unchanged. Contact us to see how much you can save! ### Q: Will the grid fee increase in the future? Grid fees are expected to increase due to: aging infrastructure upgrades, expanding capacity for EVs and heat pumps, connecting renewable energy sources, electrification of transport. However: VAT on grid fees drops from 25% to 15% (July 2025) and will eventually be eliminated. While Viddakraft can't control grid fees, we help minimize total electricity costs through competitive pricing and consumption advice. ## SMART METERS & CONSUMPTION ### Q: What is an AMS meter (smart meter)? AMS (*Advanced Metering System*) is a smart meter automatically recording and transmitting consumption every hour. Since January 2019, virtually all Norwegian homes have AMS meters. Features: automatic hourly readings, two-way communication with grid company, enables hourly spot billing, real-time data in apps, HAN port for home monitors. Your AMS meter enables Viddakraft's spot contracts and powers our app's consumption tracking. ### Q: Do I need to read my electricity meter manually? No. AMS smart meters automatically send hourly consumption data to your grid company and supplier. You never submit manual readings. Your meter reports 24/7 – data appears in the Viddakraft app for real-time monitoring. If there's a communication issue, we'll contact you. Still have an old analog meter? Contact your grid company for AMS upgrade. ### Q: How often does the smart meter send consumption data? AMS meters record consumption every hour and typically transmit daily. This enables: hour-by-hour spot billing, accurate strømstøtte calculations, real-time app monitoring, detailed usage analysis. Data goes to Elhub (Norway's central hub), then to your supplier and grid company. Viddakraft displays this data in our app so you see exactly when and how much you use. ### Q: What is a HAN port on my electricity meter? HAN (*Home Area Network*) port is a data output on your AMS meter for accessing real-time consumption at home. To use: contact your grid company to activate it (off by default), buy a compatible reader device, connect to the HAN port, use with smart home systems. Popular for Home Assistant integration. The Viddakraft app provides similar consumption data without needing HAN access. ### Q: How can I track my real-time electricity consumption? Options: Viddakraft App (free, shows hourly consumption, prices, estimated costs – iOS/Android), HAN port devices (second-by-second data), grid company portals, Elhub (elhub.no, requires BankID). The Viddakraft app is easiest – shows consumption, prices, and savings opportunities. Log in with phone number and SMS code – no BankID required! ### Q: What are Aidon, Kamstrup, and Kaifa meters? These are the three main AMS smart meter manufacturers in Norway. Aidon (Finnish), Kamstrup (Danish, Omnipower meters), Kaifa (Chinese). All perform the same functions – automatic hourly readings and data transmission. Your specific meter depends on your grid company's choice. Viddakraft provides user manuals for all three at viddakraft.no/en/frequently-asked-questions. Contact us at +47 22 60 00 70 for help. ### Q: Can I refuse to have a smart meter installed? Exemptions from AMS data transmission require documented health reasons with doctor's statement. With exemption, you submit manual readings and pay higher processing fees. For most people, AMS meters are beneficial – they enable Viddakraft spot contracts, automatic strømstøtte calculations, and real-time tracking. Benefits far outweigh concerns. ### Q: How do I access my consumption data from the smart meter? Access through: Viddakraft App (hourly consumption/costs, free iOS/Android), Min Side (viddakraft.min-side.utilitycloud.app), Elhub (minside.elhub.no, requires BankID), grid company portal, HAN port (must activate with grid company). Viddakraft makes tracking easy – our app shows everything without complicated setup. Contact us if you need help. ### Q: Does the smart meter send readings automatically? Yes. AMS meters automatically send hourly consumption readings 24/7, 365 days. Benefits: no remembering to read your meter, accurate billing, hourly spot pricing, automatic strømstøtte calculations, real-time app data. Data travels securely from meter to grid company to Elhub to Viddakraft. We display it in our app for your convenience. ### Q: What is Elhub and how does it handle my data? Elhub is Norway's central electricity data hub operated by Statnett. Functions: receives consumption data from all AMS meters, distributes to suppliers for billing, processes supplier switches, calculates strømstøtte and Norgespris, provides consumer data access (minside.elhub.no). Your data belongs to you. Viddakraft accesses only billing-necessary data through proper Elhub authorization. ## SAVING MONEY & REDUCING CONSUMPTION ### Q: How can I reduce my electricity consumption in Norway? Proven methods: lower indoor temperature 1-2°C (each degree saves ~5% heating costs), use heat pumps, shift usage to night (dishwashers, washing machines, EV charging), insulate better, shorter showers, LED lighting, turn off standby devices. The Viddakraft app identifies consumption patterns and shows cheapest hours. Contact us at +47 22 60 00 70 for personalized advice. ### Q: What time of day should I run my washing machine to save money? Cheapest: nighttime 22:00-06:00 (lowest spot AND grid fees), midday 10:00-15:00 (moderate, especially sunny/windy days). Avoid: morning 07:00-09:00 and evening 17:00-20:00 (highest prices). Use delay timers to start at night. Same applies to dishwashers and dryers. The Viddakraft app shows exact hourly prices. Customers save 10-20% by shifting usage. ### Q: How much electricity does an average Norwegian household use? Varies significantly: Apartment 8,000-12,000 kWh/year, smaller house 15,000-20,000 kWh/year, larger house with electric heating 20,000-30,000+ kWh/year. Monthly: summer 500-1,000 kWh, winter 2,000-4,000+ kWh. Norway's consumption is high because electric heating is common (50-60% goes to heating). The Viddakraft app compares your usage to similar households. Contact us for reduction tips. ### Q: Should I install a heat pump to save on heating costs? Heat pumps are excellent investments – they produce 3-4 kWh of heat per 1 kWh of electricity. Air-to-air pumps can reduce heating costs 30-50%, saving 5,000-10,000+ kWh annually. Enova offers installation subsidies. Important: installation must be done by certified professionals. Viddakraft can provide subsidy information and advise whether a heat pump suits your situation. Contact us at +47 22 60 00 70. ### Q: How much can I save by lowering indoor temperature by one degree? Each 1°C reduction saves approximately 5% on heating costs. Since heating is 50-60% of Norwegian household electricity, savings add up. Example: 20,000 kWh/year, 12,000 kWh heating, 5% savings = 600 kWh/year (600 kr at 1 kr/kWh). Lowering from 22°C to 20°C could save 1,200+ kr annually with no investment! The Viddakraft app tracks how temperature adjustments affect consumption. ### Q: What is the best temperature to keep my home in winter? Recommended: living rooms 18-21°C during the day, bedrooms 16-18°C (cooler aids sleep), bathrooms warmer for comfort, unused rooms 15°C minimum (prevent frozen pipes), when away 15-17°C. Tips: programmable thermostats, heat only used rooms, close doors between warm and cold areas. Every degree lower saves ~5%. The Viddakraft app shows how adjustments affect consumption. ### Q: How much does it cost to run a tumble dryer vs air drying? Tumble dryer: 2-4 kWh per cycle = 5-12 kr/cycle, 3 loads/week = 60-150 kr/month, 700-1,800 kr/year. Air drying costs nothing. Tips: spin clothes at higher speed first, clean lint filter, run dryer at night (cheaper hours), consider heat pump dryer (50% less energy), air dry when possible. The Viddakraft app shows real-time prices for optimal timing. ### Q: Does leaving lights on significantly affect my electricity bill? Individual lights are small, but impact adds up. LED bulb (10W): 7.5 hours daily = 30 kr/year. Old incandescent (60W): same usage = 180 kr/year. 10 unnecessary lights multiply costs. Tips: replace all bulbs with LEDs (85% less energy), motion sensors in hallways, smart lights, turn off when leaving rooms. The Viddakraft app shows overall consumption patterns. ### Q: How can I use apps to monitor and reduce my electricity usage? Options: Viddakraft App (FREE – hourly consumption, real-time prices, invoices, savings tips; iOS/Android, login with phone number), Tibber (price alerts, smart home), grid company apps, Elhub (minside.elhub.no with BankID). The Viddakraft app is designed for simplicity, works without BankID, shows cheapest hours. Many customers save significantly using app insights. Download today! ### Q: What Enova subsidies are available for energy efficiency? Enova supports: heat pumps, solar panels (per-kW subsidy), smart water heaters, energy-efficient windows, insulation improvements, EV chargers. Requirements: certified professionals, apply AFTER installation, keep receipts, primary residence or holiday home. Visit enova.no for current rates. Viddakraft can provide information about Enova support and how improvements affect your costs. Contact us at +47 22 60 00 70. ## ELECTRIC VEHICLES & CHARGING ### Q: How much does it cost to charge an electric car at home in Norway? Home charging is cheapest: 1-2 kr/kWh including all fees. Per 10 km: 1.5-3 kr. Monthly (1,000 km): 150-300 kr. Annual (12,000 km): 1,800-3,600 kr. Compare to petrol: 1,000-1,500 kr/month = 8,000-12,000+ kr annual savings with EV. Even cheaper charging at night when spot prices and grid fees are lowest. The Viddakraft app shows best charging times! ### Q: How much will charging an EV increase my electricity bill? Depends on driving: 12,000 km/year at 150 Wh/km = ~1,800 kWh/year. At 1.5 kr/kWh: 2,700 kr/year = 225 kr/month increase. Expect 200-400 kr/month depending on driving and prices. EV charging adds about 10-15% to typical household consumption (15,000-20,000 kWh/year). The Viddakraft app tracks total consumption and shows optimal charging times. ### Q: Is it cheaper to charge an EV at home or at public charging stations? Home charging is significantly cheaper. Home (Viddakraft): ~1-1.5 kr/kWh, even lower with strømstøtte. Public fast charging: 5-8 kr/kWh, some 10+ kr/kWh – 3-4 times more expensive! Home advantages: lower cost, overnight convenience, strømstøtte applies, full battery every morning. Use fast charging for trips; do daily charging at home. The Viddakraft app optimizes charging times. ### Q: Can I get strømstøtte for electricity used to charge my electric car? Yes, if charging at home! Strømstøtte applies to all household consumption up to 5,000 kWh/month, including EV charging at your home meter. You pay spot price minus 90% above 0.9625 NOK/kWh during high-price hours. Public charging stations don't pass strømstøtte to you. Another reason to charge at home. Viddakraft customers benefit from transparent pricing plus strømstøtte protection. ### Q: What is the best time to charge my electric car to save money? Best: nighttime 22:00-06:00 (lowest spot prices, lower grid fees). Avoid morning (07:00-09:00) and evening (17:00-20:00) peaks. Use your EV's timer to start at 22:00. Smart chargers can automatically charge at cheapest hours. The Viddakraft app shows tomorrow's prices after 13:00 – plan accordingly. Ask Viddakraft about smart charging solutions! ### Q: How do I install a home charging station for my EV? Steps: choose charger (7.4 kW single-phase or 11-22 kW three-phase), check electrical capacity (may need fuse box upgrade), hire certified electrician (required), apply for Enova subsidy, notify grid company. Safety: don't charge regularly from standard outlets – dedicated stations are safer and faster. Viddakraft can provide information and ensure proper meter registration. Contact us at +47 22 60 00 70. ### Q: Is it safe to charge an electric car from a regular outlet? NOT recommended for regular use. Norwegian authorities advise against it: outlets aren't designed for sustained 8+ hour loads, risk of overheating and fire, very slow (2-3 kW), can damage old wiring. Occasional emergency use is okay. Install a dedicated charging station (wallbox) for: safe sustained charging, faster speeds (7-22 kW), smart features, Enova subsidy eligibility. Viddakraft cares about your safety – contact us for advice. ### Q: Does Norgespris cover EV charging at home? Yes, if your charger connects to your home's main meter, the Norgespris fixed rate (0,5625 NOK/kWh including VAT from 1 January 2027) applies to EV charging – as long as total consumption stays under 5,000 kWh/month. Attractive for EV households in high-price zones (NO1, NO2, NO5). Note: separate meter chargers (common in apartments) may not qualify – check with your grid company. Viddakraft can help clarify. Contact us at +47 22 60 00 70. ### Q: Why is fast charging so expensive compared to home charging? Fast charging costs 3-4x more due to: infrastructure costs (150-350 kW chargers cost hundreds of thousands), grid connection fees (expensive upgrades), demand charges (based on peak power), operator profit margins, convenience premium. Typical fast charger: 5-8 kr/kWh (50 kWh = 250-400 kr). Home with Viddakraft: ~1-1.5 kr/kWh (50 kWh = 50-75 kr). Use fast charging for trips; daily charging at home. The Viddakraft app tracks all costs. ### Q: Can I charge my EV in an apartment building parking garage? Yes. Since 2017, Norwegian law grants residents the right to install EV chargers in *borettslag* (cooperatives) and *sameier* (condominiums) with a parking space. Boards can only deny on legitimate technical grounds (fire safety, electrical capacity), not general opposition. Steps: contact board, discuss cost sharing, choose shared vs individual chargers. Separate garage meters may not qualify for strømstøtte/Norgespris – check with grid company. Viddakraft supports EV owners in all housing situations. ## SOLAR PANELS & PRODUCTION ### Q: Can I sell excess solar electricity back to the grid in Norway? Yes! With solar panels producing more than you use, excess goes to the grid through *plusskunde* (prosumer) arrangements. Your smart meter measures both consumption and production; you receive payment for exported energy. Rates vary by supplier. Not all suppliers have prosumer agreements. Viddakraft supports solar customers. Contact us at +47 22 60 00 70 to discuss prosumer arrangements. ### Q: What subsidies are available for installing solar panels in Norway? Enova support (2025): 7,500 kr base amount plus 1,250 kr per kW installed. Example: 8 kW system = 17,500 kr subsidy. Requirements: certified professionals, apply AFTER installation with documentation, residential or holiday home. Tax benefits: government has proposed VAT exemptions for solar-generated electricity. Local municipalities may offer additional support. Viddakraft can provide subsidy information. Contact us for guidance! ### Q: How does net metering work for solar panels in Norway? Norway doesn't have traditional 1:1 net metering. Instead: your panels produce electricity, you use what you need, excess goes to grid, meter records import and export separately, supplier pays you for exported kWh (negotiated rate), you pay for imports at normal rates. Export price is typically lower than import – maximize self-consumption. Consider home batteries. Viddakraft advises on prosumer arrangements. Contact us at +47 22 60 00 70. ### Q: Do I need to register my solar panels with the grid company? Yes, registration is legally required. Process: electrician submits installation documentation, grid company approves connection, meter is configured for import/export, you're registered as *plusskunde*. Failure to register means: no payment for exports, potential legal issues, subsidy problems. Usually your installation company handles this via energileveren.no or directly with grid company. Viddakraft ensures correct meter setup for prosumer arrangements. ### Q: Can I get strømstøtte if I have solar panels? Yes, solar panels don't disqualify you. Strømstøtte applies to grid-imported electricity. Solar self-consumption: no cost (no strømstøtte needed). Grid imports: strømstøtte applies if price exceeds 0.9625 NOK/kWh. Grid exports: you receive payment from supplier. During sunny periods, less strømstøtte; during winter/dark periods, more imports and strømstøtte kicks in. Solar plus strømstøtte gives excellent cost security! Viddakraft supports solar customers. ### Q: What is a prosumer agreement for solar electricity? A *plusskundeavtale* (prosumer agreement) lets you buy electricity from your supplier AND sell excess solar production back. Key elements: export rate (per kWh to grid), settlement terms (monthly or annual), grid technical requirements. Not all suppliers offer prosumer agreements – choose one that does. Viddakraft can discuss prosumer arrangements. Contact us at +47 22 60 00 70 to learn more. ### Q: How much can I earn from selling solar electricity in Norway? Export prices are typically 20-50% of retail, based on spot price minus margin. Example: 8 kW system produces ~7,000 kWh/year. Self-consumption 50% (3,500 kWh), exported 50% (3,500 kWh). Export price 0.50 kr/kWh = 1,750 kr annual earnings. Real value is self-consumption: 3,500 kWh at 1.5 kr/kWh = 5,250 kr saved. Total annual benefit: 7,000+ kr. Maximize self-consumption. Viddakraft can help with calculations! ### Q: Which electricity suppliers handle both production and consumption? Not all suppliers offer prosumer arrangements. Verify your supplier can: register you as *plusskunde*, measure import and export, pay for exports, handle settlement correctly. Viddakraft supports solar customers and can discuss prosumer arrangements. We're committed to Norway's energy transition. Contact us at +47 22 60 00 70. Always ask specifically about prosumer terms before installing solar! ### Q: Is it worth installing solar panels in Norway with limited sunlight? Yes, solar can be worthwhile. Favorable factors: long summer days (nearly 24 hours in north), cool temperatures improve efficiency, high electricity prices make self-consumption valuable, Enova subsidies reduce cost, technology improving and prices falling. Considerations: huge seasonal variation (lots summer, little winter), roof orientation and shading matter. Typical payback: 8-15 years, 25+ year lifespan. Solar works best with spot pricing and strømstøtte. Contact Viddakraft for honest advice! ### Q: What is the Enova support for solar panel installation? Enova support (2025): 7,500 kr base per installation plus 1,250 kr per kW. Example: 10 kW system = 20,000 kr support. Requirements: residential (*bolig*) or holiday home, certified installer, apply AFTER completion, keep invoices, apply within 12 months. How to apply: complete installation, gather documentation, apply at enova.no, receive payment. Viddakraft encourages solar and can help you understand how it affects your setup. Contact us at +47 22 60 00 70! ## QUESTIONS FROM IMMIGRANTS AND NEWCOMERS ### Q: Can I get electricity in Norway without BankID? Yes! Viddakraft specializes in serving customers without BankID. We offer: electricity contracts with D-number, alternative identity verification, customer support in English and Polish, simple registration. Since June 2025, identity verification is required – without BankID/Vipps, Viddakraft performs manual verification. Contact us at +47 22 60 00 70 and we'll guide you step by step. We've helped thousands of immigrants get electricity in Norway. ### Q: What is leveringsplikt (mandatory power) and why is it expensive? *Leveringsplikt* is emergency electricity grid companies must provide to addresses without active contracts – when you move without arranging electricity, contracts terminate, or properties have no customer. Problem: it's 2-3x more expensive than normal contracts! It's a temporary safety net, not long-term solution. Avoid it: arrange electricity before moving, keep contracts active until you leave, switch to Viddakraft immediately. Contact us at +47 22 60 00 70 for a proper contract quickly! ### Q: Do I need a Norwegian national identity number to get electricity? No. You can get electricity with: D-number (temporary identification), passport and proof of address, alternative identity verification. Viddakraft specifically serves D-number customers. We understand newcomer challenges and streamlined our process. Visit viddakraft.no/en/spot-offer-zero-with-d-number or call +47 22 60 00 70. Customer service in English and Polish – we guide you through every step. ### Q: How do I set up electricity when moving to a new apartment in Norway? Before moving: contact Viddakraft, provide new address and move-in date, have meter number (*målepunkt-ID*) if possible. Information needed: name, ID (national or D-number), address, move-in date, phone, email. What happens: Viddakraft registers the meter in your name, electricity starts from your date, you avoid expensive *leveringsplikt*. Notify your NEW supplier at least 3 days before. Don't forget to cancel at your OLD address! Viddakraft handles all paperwork. Call +47 22 60 00 70 or register online. ### Q: What documents do I need to register for electricity as a foreigner? Essential: valid passport or ID card, D-number or national identity number, Norwegian address, phone number (Norwegian preferred), email. May be requested: rental contract or address proof, employment contract or salary slip (if no credit history), deposit (1,500 kr minimum without Norwegian credit). Viddakraft understands newcomers may lack extensive documentation – we work with customers to find solutions. No BankID required. Contact us at +47 22 60 00 70 or visit viddakraft.no/en/spot-offer-zero-with-d-number. Service in English and Polish! ## ABOUT VIDDAKRAFT Viddakraft AS is a licensed Norwegian electricity supplier (*omsetningskonsesjon*) established in 2021. We specialize in serving all customers in Norway, with particular expertise helping immigrants, newcomers, and English-speaking residents navigate the Norwegian electricity market. ### Why choose Viddakraft? No BankID required – we offer electricity contracts with D-numbers and alternative ID verification. Multilingual support in Norwegian, English, and Polish. Transparent pricing with Spot Zero offer: 0 NOK/kWh markup for first 30 days, then 0.111 NOK/kWh with 47 NOK monthly fee. No hidden fees. Easy mobile app for real-time consumption and price tracking – login with phone number, no BankID needed. 4.9/5 Google rating with 130+ reviews. Full moving support – we handle meter transfers and contract changes. Free consultations. No exit fees – cancel anytime. ### Contact Viddakraft Phone: +47 22 60 00 70 Email: hei@viddakraft.no Website: viddakraft.no (Norwegian), viddakraft.no/en (English), viddakraft.no/pl (Polish) Address: Karenslyst Allé 53, 0279 Oslo, Norway Office hours: Monday-Friday 10:00-18:00, Saturday 11:00-15:00 Norwegian VAT: NO927779455MVA Licensed by NVE under business code 35.140 "Electricity trading"